Refund policy

Return & Refund Policy

At ADOURAE, we want you to love every piece you receive. Every order is carefully checked before dispatch to ensure that it meets our quality standards.

If you have received an incorrect, damaged, defective, or eligible item, please review the policy below.

1. Return & Exchange Window

Return or exchange requests must be submitted within 7 days of receiving your order.

To be eligible, the item must be:

  • Unworn and unused

  • Unwashed

  • Unaltered or unstiched

  • Free from perfume, makeup, stains, or any other marks

  • Returned with all original tags attached

  • Returned in its original packaging

  • Accompanied by the order number or proof of purchase

Items that do not meet these conditions may not be accepted.

2. Items Eligible for Return or Exchange

We accept returns or exchanges in the following cases:

  • Wrong item received

  • Wrong size sent by ADOURAE

  • Damaged item received

  • Manufacturing or stitching defect

  • Item received significantly different from the product ordered

For damaged, defective, or incorrect orders, please contact us as soon as possible after delivery with clear photos/videos of the item.

3. Change of Mind / Size Selection

If you selected the wrong size or simply changed your mind, ADOURAE may offer an exchange subject to product availability.

Return/exchange shipping charges in such cases will be the customer's responsibility.

We strongly recommend checking the size guide before placing your order.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or clearance items

  • Customized or altered items

  • Items that have been worn, washed, ironed, or damaged after delivery

  • Items with perfume, makeup, stains, or other marks

  • Items without original tags or packaging

  • Items returned after the 7-day return period

5. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective item, ADOURAE will cover the applicable return shipping cost.

For size-related or change-of-mind exchanges, the customer is responsible for the return shipping charges.

6. Refunds

Refunds are applicable for approved cases where:

  • The wrong product was delivered and an exchange is not possible

  • The product arrived damaged or defective and cannot be replaced

  • The ordered product is unavailable for exchange

Once the returned item has been received and successfully inspected, approved refunds will be processed within 7–10 working days.

For COD orders, refunds may be processed through bank transfer or another available payment method.

Original delivery charges are generally non-refundable unless the return is due to an error on our part.

7. Exchange Process

Once your return is approved and the item passes inspection:

  1. We will confirm your exchange/refund request.

  2. The item will be inspected after being received.

  3. If eligible, the replacement will be processed subject to stock availability.

  4. If the requested item is unavailable, we may offer an alternative, store credit, or refund where applicable.

8. Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow our return/exchange policy.

9. How to Request a Return or Exchange

To request a return or exchange, please contact ADOURAE with:

  • Order number

  • Customer name

  • Reason for return/exchange

  • Clear photos/videos of the product, where applicable

Our team will review your request and provide the next steps.

10. Important Note

All returns and exchanges are subject to inspection and approval by ADOURAE.

We reserve the right to reject a return or exchange if the item does not meet the conditions stated in this policy.

Contact Us

For return, exchange, or refund assistance, please contact us through our official ADOURAE customer support channels.

ADOURAE
When Comfort Meets Confidence.